Grievance Redressal Mechanism
1. Grievance Officer
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, LinkrCap has appointed a Grievance Officer:
- Name: Kandula V UmaDeekshith Reddy
- Title: Grievance Officer
- Company: LinkrCap, Product of Lamrik Labs Private Limited
- Address: Plot No 201, Near Sai Chaitanya School, Markapur, Markapur, Prakasam — 523316, Andhra Pradesh
- Email: contact@linkrcap.com
- Phone: +91 6304710663
- Availability: Monday to Friday, 10:00 AM to 6:00 PM IST
2. What You Can Report
- Privacy violations or unauthorized use of your personal data
- Content that violates our Terms, AUP, or Community Policy
- False or misleading content affecting your reputation or business
- Fraudulent activity by other users
- Unauthorized use of your intellectual property
- Any violation of applicable Indian law you observe on the platform
- Billing disputes not resolved through standard support
3. Response Timelines
- Acknowledgement of receipt: Within 24 hours
- Initial assessment: Within 72 hours
- Resolution of content-related complaints: Within 15 days
- Resolution of data-related complaints: Within 30 days
- Complex legal matters: Within 30 days with interim updates
4. Escalation
If you are not satisfied with our Grievance Officer's resolution, you may:
- Escalate to the Data Protection Board of India (once operational under DPDP Act 2023)
- File a complaint with the National Consumer Disputes Redressal Commission (NCDRC) under the Consumer Protection Act 2019
- Approach the appropriate judicial authorities
5. How to File a Grievance
Send an email to contact@linkrcap.com with the subject line 'Grievance: [Brief Description]'. Include:
- Your full name
- Registered email address
- Date of incident
- Detailed description of the grievance
- Evidence (screenshots if applicable)
- Desired resolution